Admin One 1 ~ Continuing Ed classes
We have developed a number of ADMIN courses for dental staff, to be presented on-line and in a classroom environment.
Responsibilities of Front-Desk Administrators
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Support office manager, treatment planner, clinical staff (dentists, hygienists, assistants), other Admins
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Billing and submitting to insurance for treatment, collecting co-payment
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Answering telephones, greeting patients, answering patient enquiries
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submitting predeterminations, obtaining breakdowns
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COVID screening
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schedule next clinical or hygiene appointment or generate contact
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explain procedures to patients
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Apply fee guides & procedure codes.
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Complete & submit claim forms.
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Generate reports & contact lists.
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Accept payments
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Booking appointments & recalls using contact lists.
Assignment and Fee for Service
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Assignment is where the office is reimbursed directly. Most patients prefer this method.
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Fee for service the patient pays upfront and is reimbursed by the insurance company
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A proper breakdown will reveal which options the insurance company allow
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EDI ~ electronic billing
Insurance Breakdowns
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By calling the insurance company at the first visit we can find out things like: frequency of radiographs and complete oral exams, scaling units per year, percent and type of restorations, whether assignment allowed and more
Government Programs
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ODSP, OW, healthy smiles, Indigenous and Northern Affairs





