Admin One 1 ~ Continuing Ed classes

Responsibilities of Front-Desk Administrators

• Support office manager, treatment planner, clinical staff (dentists, hygienists, assistants), other Admins

• Billing and submitting to insurance for treatment, collecting co-payment

• Answering telephones, greeting patients, answering patient enquiries 

• submitting predeterminations, obtaining breakdowns

• COVID screening

• schedule next clinical or hygiene appointment or generate contact

• explain procedures to patients

• Apply fee guides & procedure codes.

• Complete & submit claim forms.

• Generate reports & contact lists.

• Accept payments

• Booking appointments & recalls using contact lists.

Assignment and Fee for Service

• Assignment is where the office is reimbursed directly.  Most patients prefer this method.

• Fee for service the patient pays upfront and is reimbursed by the insurance company

• A proper breakdown will reveal which options the insurance company allow

• EDI ~ electronic billing​

Insurance Breakdowns

• By calling the insurance company at the first visit we can find out things like:  frequency of radiographs and complete oral exams, scaling units per year, percent and type of restorations, whether assignment allowed and more

Government Programs

• ODSP, OW, healthy smiles, Indigenous and Northern Affairs​​​