Admin Two 2 ~ Continuing Ed classes

Inclusivity of Patients

• Patients treated free of discrimination due to sex, gender, sexuality, race or religion

How to Dress for Success

• Uniforms possible

• branded collared shirts or button downs with office logo

• no low-cut tops

• no open toe shoes

• clean and tidy/ironed shirts-casual Fridays

How to Improve Office Communication

• in-office messenger service i.e. Skype

• Avoid discussing politics, religion, etc.. with patients or co-workers.

• how to communicate well with patients

Dental Terminology

• Basic dental terms for front desk/admin to communicate with patients and clinical staff

Phone skills

• scripts ie. For short notice cancellation.

• limit on hold time.

• calling clients to book appointments.

• collection calls.

Appointment Reminders

• telephone

• email

• text

Confidentiality

• All communications, charts, and records must remain confidential.