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Admin Two 2 ~ Continuing Ed classes
We have developed a number of ADMIN courses for dental staff, to be presented on-line and in a classroom environment.
Inclusivity of Patients
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Patients treated free of discrimination due to sex, gender, sexuality, race or religion
How to Dress for Success
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Uniforms possible
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branded collared shirts or button downs with office logo
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no low-cut tops
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no open toe shoes
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clean and tidy/ironed shirts-casual Fridays
How to Improve Office Communication
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in-office messenger service i.e. Skype
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Avoid discussing politics, religion, etc.. with patients or co-workers.
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how to communicate well with patients
Dental Terminology
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Basic dental terms for front desk/admin to communicate with patients and clinical staff
Phone skills
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scripts ie. For short notice cancellation.
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limit on hold time.
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calling clients to book appointments.
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collection calls.
Appointment Reminders
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telephone
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email
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text
Confidentiality
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All communications, charts, and records must remain confidential.






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