Management One ~ Continuing Ed classes

Responsibilities of the Office Manager

• Oversee COVID screening and front of office sterilisation

• Oversee management of office

• Liaison with clinical staff: dentists, hygienist, assistants

• Oversee payroll & book-keeping; both may be outsourced.

• Marketing & advertising.

• Oversees staff & patient scheduling.

• Staff evaluations.

• Evaluate reports & contact lists

Scheduling

• staff schedules and patient schedules

• block scheduling for major treatment with DDS or COE or active therapy with RDH

• scheduled vacations or office shut-down

Human Resources

• hiring and dismissal of staff

• equal employment:  indigenous, LGBTQ+, race/culture

• Scheduling

• Employee Benefits

Inclusivity of Staff

• LGBTQ+

• Barrier-free workplace

• Free of discrimination:  race, sexuality, age, disabled, culturally sensitive (specific)

Training

• Self-Learning

• Written

• Hands-on

• Demonstration

How to Fix Burnout and Lighten the Workload

• regular vacations

• enforce break

• decrease overtime hours

• split shifts evenly

• hire appropriately​